Privacy Policy

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Information We Collect

When you visit our website or make a purchase, we may collect certain information about you. This includes personal details such as your name, email address, phone number, and shipping address when you place an order or contact us through our contact form.

We also collect technical information automatically when you browse our site, including your IP address, browser type, device information, and pages you visit. This helps us improve our website functionality and user experience.

How We Use Your Information

We use the information we collect to process your orders, respond to your inquiries, and provide customer support. Your contact information allows us to communicate with you about your purchases and respond to your questions.

We may also use your information to send you updates about our products and services, but only if you have consented to receive such communications. You can opt out of marketing emails at any time.

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR) and Swedish data protection laws, including the Data Protection Act (Dataskyddsförordningen), we process your personal data based on the following legal grounds:

Consent: When you provide explicit consent for specific processing activities, such as receiving marketing communications. You have the right to withdraw your consent at any time.

Contract Performance: To fulfill our contractual obligations when you place an order or request services, in accordance with the Swedish Consumer Sales Act (Konsumentköplagen).

Legal Obligation: To comply with Swedish legal requirements, including the Accounting Act (Bokföringslagen) which requires us to retain transaction records for 7 years, and tax regulations administered by the Swedish Tax Agency (Skatteverket).

Legitimate Interests: For purposes such as website security, fraud prevention, and improving our services, where our interests do not override your fundamental rights. We conduct a balancing test to ensure our legitimate interests are justified.

In accordance with Swedish law, we are registered with the Swedish Data Protection Authority (Integritetsskyddsmyndigheten, IMY) for processing personal data.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or serving our customers, provided they agree to keep this information confidential.

We may disclose your information if required by law or in response to valid requests by public authorities. We may also share information to protect our rights, property, or safety, or that of our customers or others.

Data Protection

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Your payment information is processed securely through our payment providers, and we do not store complete credit card details on our servers.

Your Rights and Choices

Under applicable data protection laws, including GDPR and Swedish data protection legislation, you have the following rights:

Right of Access (Rätt till information): You can request a copy of the personal data we hold about you, including information about how we process your data.

Right to Rectification (Rätt till rättelse): You can request correction of inaccurate or incomplete data.

Right to Erasure (Rätt till radering): You can request deletion of your personal data under certain circumstances, also known as the "right to be forgotten".

Right to Restrict Processing (Rätt till begränsning): You can request limitation of how we process your data.

Right to Data Portability (Rätt till dataportabilitet): You can request transfer of your data to another service provider in a structured, commonly used format.

Right to Object (Rätt till invändning): You can object to processing based on legitimate interests, including direct marketing.

Right to Lodge a Complaint (Rätt att klaga): You have the right to file a complaint with the Swedish Data Protection Authority (Integritetsskyddsmyndigheten, IMY) if you believe we have violated data protection laws. IMY can be contacted at imy.se or Box 8114, 104 20 Stockholm, Sweden.

To exercise these rights, please contact us using the information provided on our contact page. We will respond to your request within 30 days, as required by GDPR. In some cases, we may need to verify your identity before processing your request.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities, to protect your personal information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by Swedish law.

Order information is retained for 7 years in accordance with the Swedish Accounting Act (Bokföringslagen) and tax regulations administered by the Swedish Tax Agency (Skatteverket).

Marketing consent data is retained until you withdraw your consent or we no longer need it for the stated purpose. You can withdraw consent at any time by contacting us.

Customer service communications are retained for 2 years to ensure we can assist with any follow-up inquiries.

After the retention period expires, we securely delete or anonymize your personal data in accordance with GDPR requirements.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

Third-Party Services

Our website uses various third-party services that may collect information about you:

Google Ads Conversion Tracking: We use Google Ads to track conversions and measure advertising effectiveness. Google may use cookies and similar technologies to collect information about your interactions with our ads.

Remarketing: We use Google's remarketing services to show you relevant ads on other websites after you visit our site. This is done through cookies placed on your device.

Google Analytics: We use Google Analytics to analyze website traffic and user behavior. This service collects information such as page views, session duration, and traffic sources.

Google Maps API: When you use our contact page map, Google Maps may collect location and usage data. Please review Google's Privacy Policy for information about how they handle your data.

These third-party services have their own privacy policies. We encourage you to review them to understand how your information is collected and used.

Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. For more detailed information about our use of cookies, please refer to our Cookies Policy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: shadow@removesynaturali.world

Address: Hornsgatan 53, 118 49 Stockholm, Sverige

Phone: +46 8 669 90 00